Return & Refund Policy
At inxyect™, we want every purchase to feel confident and straightforward. The following policy explains our return, exchange, and refund process.
1. Return Period
You may submit a return request within 30 days of receiving your order.
Returned products must be:
- Unused and in their original condition
- Complete with all parts, accessories, and tags
- Placed in the original packaging
- Accompanied by valid proof of purchase
Items showing signs of use, damage, modification, or improper assembly may not qualify for return.
2. Requesting a Return
Before shipping anything back, email service@inxyect.com with your order number and reason for return.
If your request is approved, we will provide return instructions and, when applicable, a return shipping label. Packages returned without prior authorization may be refused.
3. Damaged or Incorrect Products
Please inspect your furniture immediately after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly with clear photos of the product and packaging.
Our team will review the issue and provide an appropriate solution.
4. Items That Cannot Be Returned
Returns are generally unavailable for:
- Custom-made or personalized furniture
- Products that have been used, altered, or improperly assembled
- Clearance or final-sale merchandise
- Gift cards
- Original delivery charges
- Items missing packaging, parts, or accessories
Contact us before returning an item if you are uncertain about its eligibility.
5. Exchanges
For faster service, return the original product first. After the return is accepted, you may place a new order for your preferred item.
6. European Union Orders
Customers receiving orders within the European Union may cancel or return eligible purchases within 14 days, subject to applicable consumer laws. Products must remain unused, complete, and in their original packaging.
7. Refund Processing
After receiving and inspecting your return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within approximately 10 business days. Additional processing time may be required by your bank or payment provider.
If you have not received an approved refund after 15 business days, contact service@inxyect.com.